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DRE, Custos e HC 1T14 2T14 3T14 4T14 1T15 2T15 3T15 4T15 1T16 2T16 3T16 4T16 1T17 2T17 3T17 4T17 1T18 FY14 FY15 FY16 FY17 YTD18
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Demonstrações Financeiras (R$ 百万)  
Receita Bruta (R$ 百万) 60.2 68.0 77.5 90.8 91.8 102.7 102.0 95.8 99.9 111.4 115.8 123.8 137.4 147.4 157.7 149.6 148.9 296.5 392.3 450.9 592.2 148.9  
Deduções (R$ 百万) (4.5) (5.0) (5.8) (6.8) (6.8) (7.4) (7.4) (6.9) (7.1) (13.1) (13.0) (14.0) (15.0) (15.8) (16.4) (15.3) (15.8) (22.1) (28.5) (47.2) (62.4) (15.8)  
Receita líquida (R$ 百万) 55.7 63.0 71.7 84.0 85.0 95.3 94.6 88.9 92.8 98.4 102.8 109.8 122.5 131.6 141.3 134.3 133.1 274.4 363.8 403.7 529.7 133.1  
Custo dos serviços prestados (R$ 百万) (22.2) (23.5) (24.4) (28.3) (28.3) (28.6) (29.9) (31.7) (31.5) (31.2) (32.0) (33.6) (32.9) (31.3) (37.7) (41.3) (35.3) (98.4) (118.4) (128.4) (143.2) (35.3)  
Força de vendas (R$ 百万) (17.5) (17.5) (17.5) (17.5) (17.5) (17.5) (17.5) (17.5) (24.5) (25.4) (25.9) (28.2) (26.9) (25.1) (29.0) (30.5) (24.9) (17.5) (17.5) (104.0) (111.4) (24.9)  
Canais remotos (R$ 百万) (3.4) (3.8) (3.8) (4.4) (4.3) (4.0) (4.1) (4.7) (4.6) (3.6) (3.9) (3.1) (3.5) (3.2) (3.3) (3.8) (3.4) (15.5) (17.2) (15.1) (13.9) (3.4)  
Backoffice (R$ 百万) (1.3) (1.3) (1.2) (1.2) (1.6) (1.7) (1.8) (2.0) (2.4) (2.2) (2.3) (2.4) (2.5) (2.8) (4.1) (4.8) (4.7) (5.0) (7.1) (9.3) (14.2) (4.7)  
Operação Parceiros (R$ 百万) - - - - - - - - - - - - - (0.2) (1.3) (2.2) (2.3) - - - (3.7) (2.3)  
Lucro Bruto (R$ 百万) 33.5 39.5 47.3 55.7 56.7 66.6 64.7 57.3 61.3 67.1 70.7 76.2 89.6 (100.3) 103.6 93.0 97.8 176.0 245.4 275.4 386.5 97.8  
Margem Bruta (%) 60.1 62.7 66.0 66.4 66.8 69.9 68.4 64.4 66.1 68.3 68.8 69.4 73.1 76.2 73.3 69.3 73.5 63.8 67.4 68.2 73.0 73.5  
Despesas operacionais (R$ 百万) (11.5) (11.8) (11.8) (21.1) (13.4) (46.4) (16.2) (13.3) (12.8) (12.7) (15.3) (24.7) (21.0) (41.1) (25.0) (31.4) (37.6) (56.3) (89.2) (65.5) (118.5) (37.6)  
Desp. Administrativas e comerciais (R$ 百万) (11.3) (11.4) (10.8) (14.6) (12.3) (13.7) (14.1) (15.5) (13.2) (13.6) (15.8) (20.9) (20.6) (19.2) (23.9) (29.7) (26.8) (48.0) (55.6) (63.5) (93.5) (26.8)  
Outras despesas, operacionais (R$ 百万) (0.3) (0.4) (1.1) (6.5) (1.1) (32.6) (2.1) 2.2 0.3 0.9 0.6 (3.8) (0.4) (21.8) (1.1) (1.6) (10.8) (8.3) (33.6) (2.0) (25.0) (10.8)  
EBITDA contábil (R$ 百万) 21.9 27.7 35.5 34.6 43.4 20.3 48.5 43.9 48.5 54.5 55.4 51.5 68.6 59.2 78.6 61.6 60.1 119.7 156.1 209.9 268.0 60.1  
Margem EBITDA (%) 39.4 43.9 49.5 41.2 51.0 21.3 51.3 49.4 52.2 55.4 54.0 46.9 56.0 45.0 55.6 45.9 45.2 43.6 42.9 52.0 50.6 45.2  
Depreciação e amortização (R$ 百万) (0.3) (0.3) (0.4) (0.4) (0.4) (0.5) (0.7) (0.9) (0.8) (1.1) (1.2) (1.8) (2.3) (2.6) (2.2) (14.0) (7.5) (1.4) (2.5) (4.9) (21.2) (7.5)  
Resultado financeiro (R$ 百万) 3.2 2.2 3.0 3.4 2.6 2.7 2.6 3.5 3.2 7.8 3.6 2.8 4.9 2.2 (1.5) (1.4) (2.4) 11.8 11.4 17.5 4.2 (2.4)  
EBT (R$ 百万) 24.8 29.5 38.2 37.6 45.6 22.5 50.4 46.5 50.9 61.2 57.9 52.6 71.1 58.8 74.9 46.3 50.3 130.1 165.0 222.5 251.1 50.3  
IR e CSLL (R$ 百万) (8.4) (10.2) (12.6) (13.7) (15.3) (16.8) (17.4) (15.7) (16.9) (21.0) (19.4) (17.0) (23.6) (26.1) (23.9) (14.2) (18.3) (45.0) (65.2) (74.3) (87.7) (18.3)  
Lucro Líquido contábil (R$ 百万) 16.4 19.3 25.5 23.9 30.3 5.7 33.0 30.8 33.9 40.2 38.5 35.6 47.5 32.8 51.0 32.1 32.0 85.1 99.8 148.2 163.4 32.0  
Margem Líquida (%) 29.0 31.0 36.0 28.0 36.0 6.0 35.0 35.0 36.6 40.8 37.5 32.4 38.8 24.9 36.1 23.9 24.1 31.0 27.4 36.7 30.8 24.1  
Ajuste do EBITDA (R$ 百万) - 0.2 1.3 3.4 1.0 30.2 1.1 0.6 - (8.1) - - - 15.1 - - 12.4 5.0 32.9 (8.1) 23.3 12.4  
Outras despesas, não operacionais (R$ 百万) - (0.2) (1.3) (3.4) (1.0) (30.2) (1.1) (0.6) - - - - - 8.3 - - 12.4 (5.0) (32.9) (8.1) 8.3 12.4  
EBITDA (R$ 百万) 22.0 27.9 36.9 38.0 44.4 50.5 49.6 44.5 48.5 (8.1) 55.4 51.5 68.6 74.3 78.6 61.6 72.5 124.7 189.0 201.8 291.4 72.5  
Margem EBITDA (%) 39.4 44.2 51.4 45.3 52.2 53.0 52.5 50.0 52.2 47.2 54.0 46.9 56.0 52.2 55.6 45.9 54.5 45.4 51.9 50.0 52.9 54.5  
Ajuste do lucro líquido (R$ 百万) - 0.1 0.9 2.3 0.7 28.5 0.7 0.5 - (9.8) - - - 13.7 2.9 10.5 17.8 3.3 30.3 (9.8) 33.9 17.8  
Consolidação Finanseg (R$) - - - - - - - - - - - - 6.8 5.7 - - - - - - 12.5 -  
Outras despesas, não operacionais¹ (R$ 百万) - (0.2) (1.3) (3.4) (1.0) (30.2) (1.1) (0.6) - (12.5) - - - 8.3 2.9 14.4 20.6 (5.0) (32.9) (12.5) 25.6 20.6  
Tax shield - Outras despesas, não operacionais (R$ 百万) - 0.1 0.5 1.2 0.3 1.7 0.4 0.0 - 2.8 - - - (0.3) - (3.9) (2.9) 1.7 2.5 2.8 (4.2) (2.9)  
Lucro Líquido (R$ 百万) 16.4 19.4 26.4 26.2 30.9 34.2 33.7 31.3 33.9 30.4 38.5 35.6 47.5 46.5 53.9 42.6 49.8 88.3 130.1 138.4 197.2 49.8  
Margem Líquida (%) 29.4 30.8 36.8 31.1 36.4 35.9 35.6 35.2 36.6 30.9 37.5 32.4 38.8 33.0 38.1 31.7 37.4 32.2 35.8 34.3 37.2 37.4  
Custos e Despesas (R$)  
Custo (R$ 百万) (22.2) (23.5) (24.4) (28.3) (28.3) (28.6) (29.9) (31.7) (31.5) (31.2) (32.0) (33.6) (32.9) (31.3) (37.7) (41.3) (35.3) (98.4) (118.4) (128.3) (143.2) (35.3)  
Força de vendas - Balcão (R$ 百万) (17.5) (18.3) (19.4) (22.6) (22.3) (23.0) (23.9) (24.9) (24.5) (25.4) (25.9) (28.2) (26.9) (25.1) (29.0) (30.5) (24.9) (77.8) (94.2) (104.0) (111.4) (24.9)  
Força de vendas - Pessoal (R$ 百万) (16.3) (16.4) (17.7) (20.2) (20.5) (21.3) (21.8) (22.7) (24.0) (23.5) (23.3) (25.2) (24.6) (24.4) (26.6) (28.2) (23.1) (70.6) (86.4) (95.9) (103.9) (23.1)  
Viagens e reembolsos (R$ 百万) (0.6) (0.6) (0.7) (0.8) (0.6) (0.7) (1.0) (0.7) (0.4) (0.6) (0.6) (0.7) (0.5) (0.7) (0.8) (0.9) (0.6) (2.7) (3.0) (2.4) (3.0) (0.6)  
Outros (R$ 百万) (0.6) (1.4) (1.0) (1.6) (1.2) (1.0) (1.1) (1.5) (0.1) (1.3) (2.0) (2.3) (1.7) 0.1 (1.5) (1.4) (1.3) (4.5) (4.8) (5.7) (4.6) (1.3)  
Força de vendas - Canais Remotos (R$ 百万) (3.4) (3.8) (3.8) (4.4) (4.3) (4.0) (4.1) (4.7) (4.6) (3.6) (3.9) (3.1) (3.5) (3.2) (3.3) (3.8) (3.4) (15.5) (17.2) (15.1) (13.9) (3.4)  
Despesas Call Center (R$ 百万) (2.8) (3.3) (3.3) (3.9) (3.7) (3.4) (3.5) (4.2) (4.1) (2.9) (1.5) (0.4) (0.3) (0.3) (0.3) (0.4) (2.3) (13.4) (14.7) (8.9) (1.4) (2.3)  
Pessoal (R$ 百万) (0.4) (0.4) (0.4) (0.5) (0.6) (0.5) (0.5) (0.5) (0.3) (0.3) (1.3) (2.0) (1.9) (1.9) (2.0) (2.4) (0.4) (1.7) (2.2) (3.9) (8.3) (0.4)  
Outros (R$ 百万) (0.1) (0.1) (0.1) (0.1) 0.0 0.0 (0.1) 0.0 (0.1) (0.4) (1.1) (0.7) (1.2) (1.0) (1.1) (1.0) (0.7) (0.4) (0.2) (2.3) (4.2) (0.7)  
Força de vendas - Backoffice (R$ 百万) (1.3) (1.3) (1.2) (1.2) (1.6) (1.7) (1.8) (2.0) (2.4) (2.2) (2.3) (2.4) (2.5) (2.8) (4.1) (4.8) (4.7) (5.0) (7.1) (9.3) (14.2) (4.7)  
Pessoal (R$ 百万) (1.2) (1.2) (1.0) (1.1) (1.4) (1.4) (1.6) (1.7) (2.0) (2.1) (1.9) (1.9) (1.9) (2.2) (3.4) (4.0) (4.1) (4.4) (6.1) (7.9) (11.4) (4.1)  
Outros (R$ 百万) (0.1) (0.1) (0.2) (0.2) (0.2) (0.2) (0.2) (0.4) (0.4) (0.2) (0.4) (0.4) (0.6) (0.7) (0.8) (0.8) (0.6) (0.6) (1.0) (1.4) (2.8) (0.6)  
Força de vendas - Operação Parceiros (R$ 百万) - - - - - - - - - - - - - (0.2) (1.3) (2.2) (2.3) - - - (3.7) (2.3)  
Pessoal (R$ 百万) - - - - - - - - - - - - - (0.1) (0.5) (1.2) (1.4) - - - (1.8) (1.4)  
Outros (R$ 10000) - - - - - - - - - - - - - (0.1) (0.8) (1.0) (0.9) - - - (1.9) (0.9)  
Despesas Administrativas (R$ 百万) (11.3) (11.4) (10.8) (14.6) (12.3) (13.7) (14.1) (15.5) (13.2) (13.6) (15.8) (20.9) (20.6) (19.2) (23.9) (29.7) (26.8) (48.0) (55.6) (63.5) (93.5) (26.8)  
Pessoal (R$ 百万) (6.6) (7.1) (6.6) (9.1) (7.8) (8.2) (8.8) (9.3) (8.8) (8.4) (10.1) (12.9) (12.3) (10.8) (16.1) (18.3) (16.1) (29.4) (34.0) (40.1) (57.5) (16.1)  
Serviços de terceiros (R$ 百万) (0.9) (0.6) (0.5) (1.4) (1.0) (1.0) (1.4) (0.9) (0.9) (0.9) (1.1) (1.5) (1.5) (1.0) (1.7) (2.9) (1.9) (3.4) (4.3) (4.4) (7.2) (1.9)  
Ocupação (R$ 百万) (0.4) (0.5) (0.4) (0.5) (0.5) (0.6) (0.8) (1.0) (1.0) (1.1) (1.1) (1.0) (1.2) (1.0) (0.8) (1.1) (1.5) (1.8) (3.0) (4.1) (4.2) (1.5)  
TI&Telecom (R$ 百万) (1.4) (1.4) (1.4) (1.3) (1.4) (1.6) (1.7) (1.3) (1.0) (1.5) (1.5) (1.8) (1.9) (2.2) (2.4) (3.2) (4.4) (5.4) (6.0) (6.1) (9.7) (4.4)  
Outros (R$ 百万) (2.4) (2.4) (2.4) (2.4) (2.4) (2.4) (2.4) (2.4) (1.3) (1.8) (2.1) (3.7) (3.7) (4.1) (2.9) (4.2) (2.9) (2.4) (2.4) (8.7) (14.9) (2.9)  
Headcount  
Headcount total 1,177 1,296 1,428 1,461 1,394 1,457 1,540 1,615 1,554 1,533 1,670 1,676 1,660 1,856 1,895 1,951 1,863 1,461 1,615 1,676 1,844 1,863  
Força de Vendas 1,057 1,169 1,292 1,319 1,256 1,314 1,372 1,439 1,383 1,367 1,481 1,480 1,452 1,607 1,594 1,636 1,567 1,319 1,439 1,480 1,572 1,567  
Headcount - Balcão CAIXA 958 1,073 1,190 1,215 1,150 1,200 1,257 1,318 1,258 1,246 1,252 1,239 1,243 1,263 1,233 1,240 1,186 1,215 1,318 1,239 1,245 1,186  
Headcount - Canais Remotos (R$) 25 19 22 30 17 16 16 15 15 13 120 130 120 141 159 186 129 30 15 130 155 129  
Headcount - Backoffice 74 77 80 74 89 98 99 106 110 106 109 111 89 203 202 210 213 74 106 111 176 213  
Administrativo 120 127 136 142 138 143 168 176 171 168 189 196 208 249 301 315 39 142 176 196 268 39  
 
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