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DRE, Custos e HC 1T14 2T14 3T14 4T14 1T15 2T15 3T15 4T15 1T16 2T16 3T16 4T16 1T17 2T17 3T17 4T17 1T18 FY14 FY15 FY16 FY17 YTD18
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Demonstrações Financeiras (millones de R$)  
Receita Bruta (millones de R$) 60.2 68.0 77.5 90.8 91.8 102.7 102.0 95.8 99.9 111.4 115.8 123.8 137.4 147.4 157.7 149.6 148.9 296.5 392.3 450.9 592.2 148.9  
Deduções (millones de R$) (4.5) (5.0) (5.8) (6.8) (6.8) (7.4) (7.4) (6.9) (7.1) (13.1) (13.0) (14.0) (15.0) (15.8) (16.4) (15.3) (15.8) (22.1) (28.5) (47.2) (62.4) (15.8)  
Receita líquida (millones de R$) 55.7 63.0 71.7 84.0 85.0 95.3 94.6 88.9 92.8 98.4 102.8 109.8 122.5 131.6 141.3 134.3 133.1 274.4 363.8 403.7 529.7 133.1  
Custo dos serviços prestados (millones de R$) (22.2) (23.5) (24.4) (28.3) (28.3) (28.6) (29.9) (31.7) (31.5) (31.2) (32.0) (33.6) (32.9) (31.3) (37.7) (41.3) (35.3) (98.4) (118.4) (128.4) (143.2) (35.3)  
Força de vendas (millones de R$) (17.5) (17.5) (17.5) (17.5) (17.5) (17.5) (17.5) (17.5) (24.5) (25.4) (25.9) (28.2) (26.9) (25.1) (29.0) (30.5) (24.9) (17.5) (17.5) (104.0) (111.4) (24.9)  
Canais remotos (millones de R$) (3.4) (3.8) (3.8) (4.4) (4.3) (4.0) (4.1) (4.7) (4.6) (3.6) (3.9) (3.1) (3.5) (3.2) (3.3) (3.8) (3.4) (15.5) (17.2) (15.1) (13.9) (3.4)  
Backoffice (millones de R$) (1.3) (1.3) (1.2) (1.2) (1.6) (1.7) (1.8) (2.0) (2.4) (2.2) (2.3) (2.4) (2.5) (2.8) (4.1) (4.8) (4.7) (5.0) (7.1) (9.3) (14.2) (4.7)  
Operação Parceiros (millones de R$) - - - - - - - - - - - - - (0.2) (1.3) (2.2) (2.3) - - - (3.7) (2.3)  
Lucro Bruto (millones de R$) 33.5 39.5 47.3 55.7 56.7 66.6 64.7 57.3 61.3 67.1 70.7 76.2 89.6 (100.3) 103.6 93.0 97.8 176.0 245.4 275.4 386.5 97.8  
Margem Bruta (%) 60.1 62.7 66.0 66.4 66.8 69.9 68.4 64.4 66.1 68.3 68.8 69.4 73.1 76.2 73.3 69.3 73.5 63.8 67.4 68.2 73.0 73.5  
Despesas administrativas (millones de R$) (11.5) (11.8) (11.8) (21.1) (13.4) (46.4) (16.2) (13.3) (12.8) (12.7) (15.3) (24.7) (21.0) (41.1) (25.0) (31.4) (37.6) (56.3) (89.2) (65.5) (118.5) (37.6)  
Desp. Administrativas e comerciais (millones de R$) (11.3) (11.4) (10.8) (14.6) (12.3) (13.7) (14.1) (15.5) (13.2) (13.6) (15.8) (20.9) (20.6) (19.2) (23.9) (29.7) (26.8) (48.0) (55.6) (63.5) (93.5) (26.8)  
Outras despesas, operacionais (millones de R$) (0.3) (0.4) (1.1) (6.5) (1.1) (32.6) (2.1) 2.2 0.3 0.9 0.6 (3.8) (0.4) (21.8) (1.1) (1.6) (10.8) (8.3) (33.6) (2.0) (25.0) (10.8)  
EBITDA contábil (millones de R$) 21.9 27.7 35.5 34.6 43.4 20.3 48.5 43.9 48.5 54.5 55.4 51.5 68.6 59.2 78.6 61.6 60.1 119.7 156.1 209.9 268.0 60.1  
Margem EBITDA (%) 39.4 43.9 49.5 41.2 51.0 21.3 51.3 49.4 52.2 55.4 54.0 46.9 56.0 45.0 55.6 45.9 45.2 43.6 42.9 52.0 50.6 45.2  
Depreciação e amortização (millones de R$) (0.3) (0.3) (0.4) (0.4) (0.4) (0.5) (0.7) (0.9) (0.8) (1.1) (1.2) (1.8) (2.3) (2.6) (2.2) (14.0) (7.5) (1.4) (2.5) (4.9) (21.2) (7.5)  
Resultado financeiro (millones de R$) 3.2 2.2 3.0 3.4 2.6 2.7 2.6 3.5 3.2 7.8 3.6 2.8 4.9 2.2 (1.5) (1.4) (2.4) 11.8 11.4 17.5 4.2 (2.4)  
EBT (millones de R$) 24.8 29.5 38.2 37.6 45.6 22.5 50.4 46.5 50.9 61.2 57.9 52.6 71.1 58.8 74.9 46.3 50.3 130.1 165.0 222.5 251.1 50.3  
IR e CSLL (millones de R$) (8.4) (10.2) (12.6) (13.7) (15.3) (16.8) (17.4) (15.7) (16.9) (21.0) (19.4) (17.0) (23.6) (26.1) (23.9) (14.2) (18.3) (45.0) (65.2) (74.3) (87.7) (18.3)  
Lucro Líquido contábil (millones de R$) 16.4 19.3 25.5 23.9 30.3 5.7 33.0 30.8 33.9 40.2 38.5 35.6 47.5 32.8 51.0 32.1 32.0 85.1 99.8 148.2 163.4 32.0  
Margem Líquida (%) 29.0 31.0 36.0 28.0 36.0 6.0 35.0 35.0 36.6 40.8 37.5 32.4 38.8 24.9 36.1 23.9 24.1 31.0 27.4 36.7 30.8 24.1  
Ajuste do EBITDA (millones de R$) - 0.2 1.3 3.4 1.0 30.2 1.1 0.6 - (8.1) - - - 15.1 - - 12.4 5.0 32.9 (8.1) 23.3 12.4  
Outras despesas, não operacionais (millones de R$) - (0.2) (1.3) (3.4) (1.0) (30.2) (1.1) (0.6) - - - - - 8.3 - - 12.4 (5.0) (32.9) (8.1) 8.3 12.4  
EBITDA (millones de R$) 22.0 27.9 36.9 38.0 44.4 50.5 49.6 44.5 48.5 (8.1) 55.4 51.5 68.6 74.3 78.6 61.6 72.5 124.7 189.0 201.8 291.4 72.5  
Margem EBITDA (%) 39.4 44.2 51.4 45.3 52.2 53.0 52.5 50.0 52.2 47.2 54.0 46.9 56.0 52.2 55.6 45.9 54.5 45.4 51.9 50.0 52.9 54.5  
Ajuste do lucro líquido (millones de R$) - 0.1 0.9 2.3 0.7 28.5 0.7 0.5 - (9.8) - - - 13.7 2.9 10.5 17.8 3.3 30.3 (9.8) 33.9 17.8  
Consolidação Finanseg (R$) - - - - - - - - - - - - 6.8 5.7 - - - - - - 12.5 -  
Outras despesas, não operacionais¹ (millones de R$) - (0.2) (1.3) (3.4) (1.0) (30.2) (1.1) (0.6) - (12.5) - - - 8.3 2.9 14.4 20.6 (5.0) (32.9) (12.5) 25.6 20.6  
Tax shield - Outras despesas, não operacionais (millones de R$) - 0.1 0.5 1.2 0.3 1.7 0.4 0.0 - 2.8 - - - (0.3) - (3.9) (2.9) 1.7 2.5 2.8 (4.2) (2.9)  
Lucro Líquido (millones de R$) 16.4 19.4 26.4 26.2 30.9 34.2 33.7 31.3 33.9 30.4 38.5 35.6 47.5 46.5 53.9 42.6 49.8 88.3 130.1 138.4 197.2 49.8  
Margem Líquida (%) 29.4 30.8 36.8 31.1 36.4 35.9 35.6 35.2 36.6 30.9 37.5 32.4 38.8 33.0 38.1 31.7 37.4 32.2 35.8 34.3 37.2 37.4  
Custos e Despesas (R$)  
Custo (millones de R$) (22.2) (23.5) (24.4) (28.3) (28.3) (28.6) (29.9) (31.7) (31.5) (31.2) (32.0) (33.6) (32.9) (31.3) (37.7) (41.3) (35.3) (98.4) (118.4) (128.3) (143.2) (35.3)  
Força de vendas - Balcão (millones de R$) (17.5) (18.3) (19.4) (22.6) (22.3) (23.0) (23.9) (24.9) (24.5) (25.4) (25.9) (28.2) (26.9) (25.1) (29.0) (30.5) (24.9) (77.8) (94.2) (104.0) (111.4) (24.9)  
Força de vendas - Pessoal (millones de R$) (16.3) (16.4) (17.7) (20.2) (20.5) (21.3) (21.8) (22.7) (24.0) (23.5) (23.3) (25.2) (24.6) (24.4) (26.6) (28.2) (23.1) (70.6) (86.4) (95.9) (103.9) (23.1)  
Viagens e reembolsos (millones de R$) (0.6) (0.6) (0.7) (0.8) (0.6) (0.7) (1.0) (0.7) (0.4) (0.6) (0.6) (0.7) (0.5) (0.7) (0.8) (0.9) (0.6) (2.7) (3.0) (2.4) (3.0) (0.6)  
Outros (millones de R$) (0.6) (1.4) (1.0) (1.6) (1.2) (1.0) (1.1) (1.5) (0.1) (1.3) (2.0) (2.3) (1.7) 0.1 (1.5) (1.4) (1.3) (4.5) (4.8) (5.7) (4.6) (1.3)  
Força de vendas - Canais Remotos (millones de R$) (3.4) (3.8) (3.8) (4.4) (4.3) (4.0) (4.1) (4.7) (4.6) (3.6) (3.9) (3.1) (3.5) (3.2) (3.3) (3.8) (3.4) (15.5) (17.2) (15.1) (13.9) (3.4)  
Despesas Call Center (millones de R$) (2.8) (3.3) (3.3) (3.9) (3.7) (3.4) (3.5) (4.2) (4.1) (2.9) (1.5) (0.4) (0.3) (0.3) (0.3) (0.4) (2.3) (13.4) (14.7) (8.9) (1.4) (2.3)  
Pessoal (millones de R$) (0.4) (0.4) (0.4) (0.5) (0.6) (0.5) (0.5) (0.5) (0.3) (0.3) (1.3) (2.0) (1.9) (1.9) (2.0) (2.4) (0.4) (1.7) (2.2) (3.9) (8.3) (0.4)  
Outros (millones de R$) (0.1) (0.1) (0.1) (0.1) 0.0 0.0 (0.1) 0.0 (0.1) (0.4) (1.1) (0.7) (1.2) (1.0) (1.1) (1.0) (0.7) (0.4) (0.2) (2.3) (4.2) (0.7)  
Força de vendas - Backoffice (millones de R$) (1.3) (1.3) (1.2) (1.2) (1.6) (1.7) (1.8) (2.0) (2.4) (2.2) (2.3) (2.4) (2.5) (2.8) (4.1) (4.8) (4.7) (5.0) (7.1) (9.3) (14.2) (4.7)  
Pessoal (millones de R$) (1.2) (1.2) (1.0) (1.1) (1.4) (1.4) (1.6) (1.7) (2.0) (2.1) (1.9) (1.9) (1.9) (2.2) (3.4) (4.0) (4.1) (4.4) (6.1) (7.9) (11.4) (4.1)  
Outros (millones de R$) (0.1) (0.1) (0.2) (0.2) (0.2) (0.2) (0.2) (0.4) (0.4) (0.2) (0.4) (0.4) (0.6) (0.7) (0.8) (0.8) (0.6) (0.6) (1.0) (1.4) (2.8) (0.6)  
Força de vendas - Operação Parceiros (millones de R$) - - - - - - - - - - - - - (0.2) (1.3) (2.2) (2.3) - - - (3.7) (2.3)  
Pessoal (millones de R$) - - - - - - - - - - - - - (0.1) (0.5) (1.2) (1.4) - - - (1.8) (1.4)  
Outros (10000 de R$) - - - - - - - - - - - - - (0.1) (0.8) (1.0) (0.9) - - - (1.9) (0.9)  
Despesas Administrativas (millones de R$) (11.3) (11.4) (10.8) (14.6) (12.3) (13.7) (14.1) (15.5) (13.2) (13.6) (15.8) (20.9) (20.6) (19.2) (23.9) (29.7) (26.8) (48.0) (55.6) (63.5) (93.5) (26.8)  
Pessoal (millones de R$) (6.6) (7.1) (6.6) (9.1) (7.8) (8.2) (8.8) (9.3) (8.8) (8.4) (10.1) (12.9) (12.3) (10.8) (16.1) (18.3) (16.1) (29.4) (34.0) (40.1) (57.5) (16.1)  
Serviços de terceiros (millones de R$) (0.9) (0.6) (0.5) (1.4) (1.0) (1.0) (1.4) (0.9) (0.9) (0.9) (1.1) (1.5) (1.5) (1.0) (1.7) (2.9) (1.9) (3.4) (4.3) (4.4) (7.2) (1.9)  
Ocupação (millones de R$) (0.4) (0.5) (0.4) (0.5) (0.5) (0.6) (0.8) (1.0) (1.0) (1.1) (1.1) (1.0) (1.2) (1.0) (0.8) (1.1) (1.5) (1.8) (3.0) (4.1) (4.2) (1.5)  
TI&Telecom (millones de R$) (1.4) (1.4) (1.4) (1.3) (1.4) (1.6) (1.7) (1.3) (1.0) (1.5) (1.5) (1.8) (1.9) (2.2) (2.4) (3.2) (4.4) (5.4) (6.0) (6.1) (9.7) (4.4)  
Outros (millones de R$) (2.4) (2.4) (2.4) (2.4) (2.4) (2.4) (2.4) (2.4) (1.3) (1.8) (2.1) (3.7) (3.7) (4.1) (2.9) (4.2) (2.9) (2.4) (2.4) (8.7) (14.9) (2.9)  
Headcount  
Headcount total 1,177 1,296 1,428 1,461 1,394 1,457 1,540 1,615 1,554 1,533 1,670 1,676 1,660 1,856 1,895 1,951 1,863 1,461 1,615 1,676 1,844 1,863  
Força de Vendas 1,057 1,169 1,292 1,319 1,256 1,314 1,372 1,439 1,383 1,367 1,481 1,480 1,452 1,607 1,594 1,636 1,567 1,319 1,439 1,480 1,572 1,567  
Headcount - Balcão CAIXA 958 1,073 1,190 1,215 1,150 1,200 1,257 1,318 1,258 1,246 1,252 1,239 1,243 1,263 1,233 1,240 1,186 1,215 1,318 1,239 1,245 1,186  
Headcount - Canais Remotos (R$) 25 19 22 30 17 16 16 15 15 13 120 130 120 141 159 186 129 30 15 130 155 129  
Headcount - Backoffice 74 77 80 74 89 98 99 106 110 106 109 111 89 203 202 210 213 74 106 111 176 213  
Administrativo 120 127 136 142 138 143 168 176 171 168 189 196 208 249 301 315 39 142 176 196 268 39  
 
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