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Income Statement, Costs and HC 1Q14 2Q14 3Q14 4Q14 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 FY14 FY15 FY16 FY17 YTD18
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Financial Statements (R$ million)  
Gross Revenue (R$ million) 60.2 68.0 77.5 90.8 91.8 102.7 102.0 95.8 99.9 111.4 115.8 123.8 137.4 147.4 157.7 149.6 148.9 163.9 170.0 296.5 392.3 450.9 592.2 482.8  
Deductions (R$ million) (4.5) (5.0) (5.8) (6.8) (6.8) (7.4) (7.4) (6.9) (7.1) (13.1) (13.0) (14.0) (15.0) (15.8) (16.4) (15.3) (15.8) (17.8) (18.4) (22.1) (28.5) (47.2) (62.4) (51.9)  
Net Income (R$ million) 55.7 63.0 71.7 84.0 85.0 95.3 94.6 88.9 92.8 98.4 102.8 109.8 122.5 131.6 141.3 134.3 133.1 146.2 151.6 274.4 363.8 403.7 529.7 430.8  
Cost of goods sold (R$ million) (22.2) (23.5) (24.4) (28.3) (28.3) (28.6) (29.9) (31.7) (31.5) (31.2) (32.0) (33.6) (32.9) (31.3) (37.7) (41.3) (35.3) (37.1) (39.8) (98.4) (118.4) (128.4) (143.2) (112.2)  
Sales Force (R$ million) (17.5) (17.5) (17.5) (17.5) (17.5) (17.5) (17.5) (17.5) (24.5) (25.4) (25.9) (28.2) (26.9) (25.1) (29.0) (30.5) (24.9) (26.9) (28.2) (17.5) (17.5) (104.0) (111.4) (80.0)  
Remote Channels (R$ million) (3.4) (3.8) (3.8) (4.4) (4.3) (4.0) (4.1) (4.7) (4.6) (3.6) (3.9) (3.1) (3.5) (3.2) (3.3) (3.8) (3.4) (2.9) (3.2) (15.5) (17.2) (15.1) (13.9) (9.5)  
Backoffice (R$ million) (1.3) (1.3) (1.2) (1.2) (1.6) (1.7) (1.8) (2.0) (2.4) (2.2) (2.3) (2.4) (2.5) (2.8) (4.1) (4.8) (4.7) (4.6) (5.5) (5.0) (7.1) (9.3) (14.2) (14.8)  
Partners Operation (R$ million) - - - - - - - - - - - - - (0.2) (1.3) (2.2) (2.3) (2.7) (2.9) - - - (3.7) (7.9)  
Gross Income (R$ million) 33.5 39.5 47.3 55.7 56.7 66.6 64.7 57.3 61.3 67.1 70.7 76.2 89.6 (100.3) 103.6 93.0 97.8 109.1 111.8 176.0 245.4 275.4 386.5 318.6  
Gross Margin (%) 60.1 62.7 66.0 66.4 66.8 69.9 68.4 64.4 66.1 68.3 68.8 69.4 73.1 76.2 73.3 69.3 73.5 74.6 73.7 63.8 67.4 68.2 73.0 74.0  
Operational expenses (R$ million) (11.5) (11.8) (11.8) (21.1) (13.4) (46.4) (16.2) (13.3) (12.8) (12.7) (15.3) (24.7) (21.0) (41.1) (25.0) (31.4) (37.6) (27.0) (22.7) (56.3) (89.2) (65.5) (118.5) (87.4)  
General and Administrative (R$ million) (11.3) (11.4) (10.8) (14.6) (12.3) (13.7) (14.1) (15.5) (13.2) (13.6) (15.8) (20.9) (20.6) (19.2) (23.9) (29.7) (26.8) (26.0) (24.8) (48.0) (55.6) (63.5) (93.5) (77.6)  
Other expenses, operating (R$ million) (0.3) (0.4) (1.1) (6.5) (1.1) (32.6) (2.1) 2.2 0.3 0.9 0.6 (3.8) (0.4) (21.8) (1.1) (1.6) (10.8) (1.1) 2.1 (8.3) (33.6) (2.0) (25.0) (9.8)  
EBITDA reported (R$ million) 21.9 27.7 35.5 34.6 43.4 20.3 48.5 43.9 48.5 54.5 55.4 51.5 68.6 59.2 78.6 61.6 60.1 82.0 89.1 119.7 156.1 209.9 268.0 231.2  
EBITDA margin (%) 39.4 43.9 49.5 41.2 51.0 21.3 51.3 49.4 52.2 55.4 54.0 46.9 56.0 45.0 55.6 45.9 45.2 56.1 58.7 43.6 42.9 52.0 50.6 53.7  
Depreciation and amortization (R$ million) (0.3) (0.3) (0.4) (0.4) (0.4) (0.5) (0.7) (0.9) (0.8) (1.1) (1.2) (1.8) (2.3) (2.6) (2.2) (14.0) (7.5) (8.2) (7.8) (1.4) (2.5) (4.9) (21.2) (23.5)  
Financial result (R$ million) 3.2 2.2 3.0 3.4 2.6 2.7 2.6 3.5 3.2 7.8 3.6 2.8 4.9 2.2 (1.5) (1.4) (2.4) (2.7) (2.6) 11.8 11.4 17.5 4.2 (7.7)  
EBT (R$ million) 24.8 29.5 38.2 37.6 45.6 22.5 50.4 46.5 50.9 61.2 57.9 52.6 71.1 58.8 74.9 46.3 50.3 71.1 78.7 130.1 165.0 222.5 251.1 200.1  
Income tax and social contribution (R$ million) (8.4) (10.2) (12.6) (13.7) (15.3) (16.8) (17.4) (15.7) (16.9) (21.0) (19.4) (17.0) (23.6) (26.1) (23.9) (14.2) (18.3) (22.5) (24.4) (45.0) (65.2) (74.3) (87.7) (65.2)  
Net Income reported (R$ million) 16.4 19.3 25.5 23.9 30.3 5.7 33.0 30.8 33.9 40.2 38.5 35.6 47.5 32.8 51.0 32.1 32.0 48.6 54.2 85.1 99.8 148.2 163.4 134.8  
Net Margin (%) 29.0 31.0 36.0 28.0 36.0 6.0 35.0 35.0 36.6 40.8 37.5 32.4 38.8 24.9 36.1 23.9 24.1 33.2 35.8 31.0 27.4 36.7 30.8 31.3  
Adjusted EBITDA (R$ million) - 0.2 1.3 3.4 1.0 30.2 1.1 0.6 - (8.1) - - - 15.1 - - 12.4 - (4.5) 5.0 32.9 (8.1) 23.3 7.8  
Other expenses, non-recurring (R$ million) - (0.2) (1.3) (3.4) (1.0) (30.2) (1.1) (0.6) - - - - - 8.3 - - 12.4 - (4.5) (5.0) (32.9) (8.1) 8.3 7.8  
EBITDA (R$ million) 22.0 27.9 36.9 38.0 44.4 50.5 49.6 44.5 48.5 (8.1) 55.4 51.5 68.6 74.3 78.6 61.6 72.5 82.0 84.5 124.7 189.0 201.8 291.4 239.0  
EBITDA margin (%) 39.4 44.2 51.4 45.3 52.2 53.0 52.5 50.0 52.2 47.2 54.0 46.9 56.0 52.2 55.6 45.9 54.5 56.1 55.8 45.4 51.9 50.0 52.9 55.5  
Net Income adjustment (R$ million) - 0.1 0.9 2.3 0.7 28.5 0.7 0.5 - (9.8) - - - 13.7 2.9 10.5 17.8 7.0 3.2 3.3 30.3 (9.8) 33.9 27.9  
Finanseg´s Consolidation (R$) - - - - - - - - - - - - 6.8 5.7 - - - - - - - - 12.5 -  
Other expenses, non-recurring¹ (R$ million) - (0.2) (1.3) (3.4) (1.0) (30.2) (1.1) (0.6) - (12.5) - - - 8.3 2.9 14.4 20.6 9.0 4.0 (5.0) (32.9) (12.5) 25.6 33.7  
Tax shield - Other expenses, non-recurring (R$ million) - 0.1 0.5 1.2 0.3 1.7 0.4 0.0 - 2.8 - - - (0.3) - (3.9) (2.9) (2.1) (0.8) 1.7 2.5 2.8 (4.2) (5.8)  
Net Income (R$ million) 16.4 19.4 26.4 26.2 30.9 34.2 33.7 31.3 33.9 30.4 38.5 35.6 47.5 46.5 53.9 42.6 49.8 55.5 57.4 88.3 130.1 138.4 197.2 162.7  
Net Margin (%) 29.4 30.8 36.8 31.1 36.4 35.9 35.6 35.2 36.6 30.9 37.5 32.4 38.8 33.0 38.1 31.7 37.4 38.0 37.9 32.2 35.8 34.3 37.2 37.8  
Cost and Exepenses (R$)  
Cost (R$ million) (22.2) (23.5) (24.4) (28.3) (28.3) (28.6) (29.9) (31.7) (31.5) (31.2) (32.0) (33.6) (32.9) (31.3) (37.7) (41.3) (35.3) (37.1) (39.8) (98.4) (118.4) (128.3) (143.2) (112.2)  
Sales Force - Brances (R$ million) (17.5) (18.3) (19.4) (22.6) (22.3) (23.0) (23.9) (24.9) (24.5) (25.4) (25.9) (28.2) (26.9) (25.1) (29.0) (30.5) (24.9) (26.9) (28.2) (77.8) (94.2) (104.0) (111.4) (80.0)  
Sales Force - Personnel (R$ million) (16.3) (16.4) (17.7) (20.2) (20.5) (21.3) (21.8) (22.7) (24.0) (23.5) (23.3) (25.2) (24.6) (24.4) (26.6) (28.2) (23.1) (24.7) (26.1) (70.6) (86.4) (95.9) (103.9) (73.9)  
Travel (R$ million) (0.6) (0.6) (0.7) (0.8) (0.6) (0.7) (1.0) (0.7) (0.4) (0.6) (0.6) (0.7) (0.5) (0.7) (0.8) (0.9) (0.6) (0.6) (0.6) (2.7) (3.0) (2.4) (3.0) (1.9)  
Other (R$ million) (0.6) (1.4) (1.0) (1.6) (1.2) (1.0) (1.1) (1.5) (0.1) (1.3) (2.0) (2.3) (1.7) 0.1 (1.5) (1.4) (1.3) (1.5) (1.4) (4.5) (4.8) (5.7) (4.6) (4.2)  
Sales Force - Remote Channels (R$ million) (3.4) (3.8) (3.8) (4.4) (4.3) (4.0) (4.1) (4.7) (4.6) (3.6) (3.9) (3.1) (3.5) (3.2) (3.3) (3.8) (3.4) (2.9) (3.2) (15.5) (17.2) (15.1) (13.9) (9.5)  
Call Center expenses (R$ million) (2.8) (3.3) (3.3) (3.9) (3.7) (3.4) (3.5) (4.2) (4.1) (2.9) (1.5) (0.4) (0.3) (0.3) (0.3) (0.4) (2.3) (0.3) (0.2) (13.4) (14.7) (8.9) (1.4) (0.9)  
Personnel (R$ million) (0.4) (0.4) (0.4) (0.5) (0.6) (0.5) (0.5) (0.5) (0.3) (0.3) (1.3) (2.0) (1.9) (1.9) (2.0) (2.4) (0.4) (1.9) (2.2) (1.7) (2.2) (3.9) (8.3) (6.4)  
Other (R$ million) (0.1) (0.1) (0.1) (0.1) 0.0 0.0 (0.1) 0.0 (0.1) (0.4) (1.1) (0.7) (1.2) (1.0) (1.1) (1.0) (0.7) (0.7) (0.8) (0.4) (0.2) (2.3) (4.2) (2.2)  
Sales Force - Backoffice (R$ million) (1.3) (1.3) (1.2) (1.2) (1.6) (1.7) (1.8) (2.0) (2.4) (2.2) (2.3) (2.4) (2.5) (2.8) (4.1) (4.8) (4.7) (4.6) (5.5) (5.0) (7.1) (9.3) (14.2) (14.8)  
Personnel (R$ million) (1.2) (1.2) (1.0) (1.1) (1.4) (1.4) (1.6) (1.7) (2.0) (2.1) (1.9) (1.9) (1.9) (2.2) (3.4) (4.0) (4.1) (4.0) (4.8) (4.4) (6.1) (7.9) (11.4) (12.9)  
Other (R$ million) (0.1) (0.1) (0.2) (0.2) (0.2) (0.2) (0.2) (0.4) (0.4) (0.2) (0.4) (0.4) (0.6) (0.7) (0.8) (0.8) (0.6) (0.6) (0.7) (0.6) (1.0) (1.4) (2.8) (2.0)  
Sales Force - Partners Operations (R$ million) - - - - - - - - - - - - - (0.2) (1.3) (2.2) (2.3) (2.7) (2.9) - - - (3.7) (7.9)  
Personnel (R$ million) - - - - - - - - - - - - - (0.1) (0.5) (1.2) (1.4) (1.6) (1.9) - - - (1.8) (4.9)  
Other (R$ 10000) - - - - - - - - - - - - - (0.1) (0.8) (1.0) (0.9) (1.1) (1.1) - - - (1.9) (3.1)  
Administrative Expenses (R$ million) (11.3) (11.4) (10.8) (14.6) (12.3) (13.7) (14.1) (15.5) (13.2) (13.6) (15.8) (20.9) (20.6) (19.2) (23.9) (29.7) (26.8) (26.0) (24.8) (48.0) (55.6) (63.5) (93.5) (77.6)  
Personnel (R$ million) (6.6) (7.1) (6.6) (9.1) (7.8) (8.2) (8.8) (9.3) (8.8) (8.4) (10.1) (12.9) (12.3) (10.8) (16.1) (18.3) (16.1) (16.7) (16.3) (29.4) (34.0) (40.1) (57.5) (49.1)  
Third-party services (R$ million) (0.9) (0.6) (0.5) (1.4) (1.0) (1.0) (1.4) (0.9) (0.9) (0.9) (1.1) (1.5) (1.5) (1.0) (1.7) (2.9) (1.9) (1.2) (0.9) (3.4) (4.3) (4.4) (7.2) (4.0)  
Occupation (R$ million) (0.4) (0.5) (0.4) (0.5) (0.5) (0.6) (0.8) (1.0) (1.0) (1.1) (1.1) (1.0) (1.2) (1.0) (0.8) (1.1) (1.5) (1.4) (1.4) (1.8) (3.0) (4.1) (4.2) (4.3)  
IT and Telecom (R$ million) (1.4) (1.4) (1.4) (1.3) (1.4) (1.6) (1.7) (1.3) (1.0) (1.5) (1.5) (1.8) (1.9) (2.2) (2.4) (3.2) (4.4) (4.4) (3.5) (5.4) (6.0) (6.1) (9.7) (12.3)  
Other (R$ million) (2.4) (2.4) (2.4) (2.4) (2.4) (2.4) (2.4) (2.4) (1.3) (1.8) (2.1) (3.7) (3.7) (4.1) (2.9) (4.2) (2.9) (2.2) (2.7) (2.4) (2.4) (8.7) (14.9) (7.8)  
Headcount  
Total Headcount 1,177 1,296 1,428 1,461 1,394 1,457 1,540 1,615 1,554 1,533 1,670 1,676 1,660 1,856 1,895 1,951 1,863 1,851 1,829 1,461 1,615 1,676 1,844 1,857  
Sales Force 1,057 1,169 1,292 1,319 1,256 1,314 1,372 1,439 1,383 1,367 1,481 1,480 1,452 1,607 1,594 1,636 1,567 1,576 1,574 1,319 1,439 1,480 1,572 1,572  
Headcount - CAIXA Branches 958 1,073 1,190 1,215 1,150 1,200 1,257 1,318 1,258 1,246 1,252 1,239 1,243 1,263 1,233 1,240 1,186 1,191 1,216 1,215 1,318 1,239 1,245 1,198  
Headcount - Remote Channels (R$) 25 19 22 30 17 16 16 15 15 13 120 130 120 141 159 186 129 120 99 30 15 130 155 116  
Headcount - Backoffice 74 77 80 74 89 98 99 106 110 106 109 111 89 203 202 210 213 224 220 74 106 111 176 219  
Headcount - Partner´s Operation (R$) - - - - - - - - - - - - - - - - 39.0 41.0 39.0 - - - - 40.0  
Administrative 120 127 136 142 138 143 168 176 171 168 189 196 208 249 301 315 296 275 255 142 176 196 268 275  
 
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