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Income Statement - IFRS 1Q10 2Q10 3Q10 4Q10 2010 1Q11 2Q11 3Q11 4Q11 2011 1Q12 2Q12 3Q12 4Q12 2012 1Q13 2Q13 3Q13 4Q13 2013 1Q14 2Q14 3Q14 4Q14 2014 1Q15 2Q15 3Q15 4Q15 2015 1Q16 2Q16 3Q16 4Q16 2016 1Q17 2Q17 3Q17
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Income (R$ thousand) 2,023,584 2,110,696 2,316,288 2,459,349 8,909,917 2,311,623 2,346,912 2,589,881 2,635,949 9,884,365 2,577,990 2,610,135 2,897,625 3,067,897 11,153,647 2,873,682 3,024,580 3,330,598 3,492,683 12,721,543 3,315,166 3,378,991 3,718,503 4,022,035 14,434,695 3,836,892 3,681,106 3,914,357 4,160,602 15,592,957 4,006,164 3,928,449 4,139,586 4,181,598 16,247,888 4,062,022 4,138,391 4,336,173  
Insurance (R$ thousand) 1,796,563 1,858,219 2,059,350 2,165,656 7,879,788 2,010,423 2,032,936 2,258,245 2,261,033 8,562,637 2,195,287 2,237,675 2,527,220 2,669,487 9,629,669 2,516,765 2,668,498 2,974,803 3,107,242 11,267,308 2,906,349 2,951,384 3,279,655 3,538,027 12,675,415 3,318,902 3,168,571 3,425,229 3,654,930 13,567,632 3,495,736 3,406,060 3,604,110 3,593,199 14,099,105 3,463,476 3,540,202 3,708,623  
Private pension (R$ thousand) 30,988 31,411 37,719 38,202 138,320 37,121 36,122 39,369 44,456 157,068 41,034 40,265 40,055 44,775 166,129 43,261 45,034 42,479 47,417 178,191 42,158 40,530 42,019 44,564 169,271 44,317 40,960 41,515 52,494 179,286 45,403 41,791 43,454 48,722 179,370 45,137 44,792 44,270  
Reinsurance premiums (R$ thousand) (4,727) (6,445) (48,142) (17,224) (76,538) (6,182) (8,248) (21,268) (13,983) (49,681) (6,151) (10,242) (23,816) (26,167) (66,376) (11,667) (9,672) (25,297) (24,974) (71,610) (12,988) (14,002) (36,128) (23,606) (86,724) (15,848) (9,020) (38,965) (25,211) (89,044) (18,741) (25,813) (32,115) (25,961) (102,630) (20,878) (24,220) (29,768)  
Net issued premiums (R$ thousand) 1,822,824 1,883,185 2,048,927 2,186,634 7,941,570 2,041,362 2,060,810 2,276,346 2,291,506 8,670,024 2,230,170 2,267,698 2,543,459 2,688,095 9,729,422 2,548,359 2,703,860 2,991,985 3,129,685 11,373,889 2,935,519 2,977,912 3,285,546 3,558,985 12,757,962 3,347,371 3,200,511 3,427,779 3,682,213 13,657,874 3,522,398 3,422,038 3,615,449 3,615,960 14,175,845 3,487,735 3,560,774 3,723,125  
Net revenue from capitalization securities (R$) - - - - - - - - - - - - - 63 63 679 722 1,181 1,839 4,421 2,095 2,518 2,903 3,526 11,042 3,982 3,463 4,357 6,152 17,954 7,444 6,164 6,575 6,784 26,967 6,820 7,529 7,267  
Revenue from credit operations (R$ thousand) 39,174 42,327 42,731 44,439 168,671 44,862 51,130 54,969 60,208 211,169 68,418 79,581 91,933 87,523 327,455 152,446 143,146 164,550 176,674 636,816 191,263 209,201 221,645 241,624 863,733 256,485 251,594 233,020 230,535 971,634 228,147 238,713 246,595 261,670 975,125 274,805 267,180 265,858  
Revenue from services (R$ thousand) 59,758 65,710 72,159 76,345 273,972 75,080 84,699 93,418 92,674 345,871 102,320 104,184 120,095 125,153 451,752 139,669 144,353 143,923 154,005 581,950 158,701 166,333 180,452 189,478 694,964 187,376 194,885 211,221 216,238 809,720 218,020 229,378 245,245 263,986 956,629 256,441 267,858 274,749  
Other operating revenues - Insurance (R$ thousand) 76,992 94,620 124,231 116,418 412,261 113,034 113,818 125,811 127,084 479,747 120,630 99,994 85,289 88,431 394,344 17,856 16,018 12,377 12,214 58,465 11,847 9,304 8,805 7,939 37,895 13,767 10,390 9,494 9,014 42,665 14,820 7,646 7,089 10,600 40,155 15,547 10,418 12,841  
Other operating revenues - Others (R$ thousand) 24,197 23,333 26,663 33,760 107,953 35,591 34,365 37,382 62,321 169,659 54,354 56,705 55,384 75,874 242,317 12,109 14,134 13,437 16,321 56,001 13,118 11,181 16,483 17,100 57,882 25,029 17,697 25,463 14,082 82,271 13,894 14,245 16,678 19,962 64,779 17,499 21,938 21,727  
Revenues with Income Properties (R$ thousand) 639 1,521 1,577 1,753 5,490 1,694 2,090 1,955 2,156 7,895 2,098 1,973 1,465 2,758 8,294 2,564 2,347 3,145 1,945 10,001 2,623 2,542 2,669 3,383 11,217 2,882 2,566 3,023 2,368 10,839 1,441 2,356 1,955 2,636 8,388 3,175 2,694 30,606  
Expenses (R$ thousand) (2,022,058) (2,047,488) (2,214,475) (2,429,768) (8,713,789) (2,285,179) (2,372,845) (2,594,264) (2,706,185) (9,958,473) (2,611,305) (2,629,568) (2,867,650) (3,035,813) (11,144,336) (2,790,268) (2,822,740) (3,196,804) (2,643,497) (11,453,309) (3,272,334) (3,252,018) (3,562,267) (3,921,403) (14,008,022) (3,728,836) (3,526,370) (3,865,283) (4,129,912) (15,250,401) (3,958,255) (3,925,614) (4,071,867) (4,172,646) (16,128,382) (4,000,595) (4,074,359) (4,234,438)  
Insurance (R$ thousand) (19,619) (49,853) (159,193) (244,534) (473,199) (13,620) (12,276) (155,836) (152,271) (334,003) (32,998) (84,727) (279,633) (326,408) (723,766) (82,473) (60,398) (297,460) (346,083) (786,414) (41,722) (32,534) (225,630) (427,607) (727,493) (104,952) 61,215 (109,714) (315,933) (469,384) (66,072) (4,653) (149,327) (127,438) (347,490) (18,958) (100,773) (192,115)  
Pension plan products (R$ thousand) (31,724) (32,808) (33,524) (39,319) (137,375) (36,256) (59,244) (37,130) (47,331) (179,961) (40,287) (40,913) (42,101) (38,839) (162,140) (41,402) 907 (35,785) (36,605) (112,885) (35,887) (39,205) (37,301) (42,792) (155,185) (40,510) (34,515) (38,618) (36,396) (150,039) (40,708) (20,708) (37,311) (46,973) (145,700) (39,802) (52,557) (38,830)  
Changes in technical provisions (R$ thousand) (51,343) (82,661) (192,717) (283,853) (610,574) (49,876) (71,520) (192,966) (199,602) (513,964) (73,285) (125,640) (321,734) (365,247) (885,906) (123,875) (59,491) (333,245) (382,688) (899,299) (77,609) (71,739) (262,931) (470,399) (882,678) (145,462) 26,700 (148,332) (352,329) (619,423) (106,780) (25,361) (186,638) (174,411) (493,190) (58,760) (153,330) (230,945)  
Gross retained claims (R$ thousand) (1,191,693) (1,130,194) (1,159,059) (1,183,983) (4,664,929) (1,368,341) (1,333,105) (1,359,640) (1,390,206) (5,451,292) (1,476,508) (1,440,355) (1,439,066) (1,455,121) (5,811,050) (1,576,065) (1,601,881) (1,687,561) (1,658,917) (6,524,424) (1,874,153) (1,838,880) (1,895,837) (1,875,423) (7,484,293) (2,045,042) (1,943,504) (1,976,230) (2,032,804) (7,997,580) (2,236,750) (2,222,314) (2,188,671) (2,216,158) (8,863,893) (2,224,573) (2,134,644) (2,153,747)  
Pension plan benefits (R$ thousand) (1,749) (1,607) (1,375) (1,772) (6,503) (1,495) (1,891) (1,736) (2,310) (7,432) (1,744) (2,132) (2,089) (2,337) (8,302) (3,332) (2,688) (3,120) (2,697) (11,837) (3,547) (3,251) (3,919) (4,156) (14,873) (2,779) (6,341) (4,668) (4,881) (18,669) (4,175) (5,892) (7,049) (7,985) (25,101) (7,997) (5,883) (7,351)  
Recovery of reinsurers (R$ thousand) 14,021 4,805 1,775 8,771 29,372 1,822 5,980 7,127 17,482 32,411 14,786 8,861 5,665 10,379 39,691 16,375 6,452 15,486 10,090 48,403 16,396 888 2,390 16,220 35,894 26,003 2,731 16,763 16,362 61,859 16,233 9,974 11,728 37,826 75,761 10,572 9,659 7,675  
Recovery of salvage vehicles and reimbursements (R$ thousand) 113,837 117,059 116,191 118,998 466,085 162,687 131,183 121,925 132,373 548,168 132,667 139,083 147,544 156,570 575,864 198,061 205,064 221,203 204,063 828,391 197,713 210,832 233,649 219,126 861,320 233,785 244,267 243,027 247,346 968,425 272,340 256,143 260,929 246,847 1,036,259 256,679 247,663 252,249  
Expenses with claims and credited benefits, net (R$ thousand) (1,065,584) (1,009,937) (1,042,468) (1,057,986) (4,175,975) (1,205,327) (1,197,833) (1,232,324) (1,242,661) (4,878,145) (1,330,799) (1,294,543) (1,287,946) (1,290,509) (5,203,797) (1,364,961) (1,393,053) (1,453,992) (1,447,461) (5,659,467) (1,663,591) (1,630,411) (1,663,717) (1,644,233) (6,601,952) (1,788,033) (1,702,847) (1,721,108) (1,773,977) (6,985,965) (1,952,352) (1,962,089) (1,923,063) (1,939,470) (7,776,974) (1,965,319) (1,883,205) (1,901,174)  
Amortization of deferred acquisition costs - Insurance (R$ thousand) (353,641) (360,826) (376,073) (407,345) (1,497,885) (392,020) (407,144) (441,578) (452,627) (1,693,369) (437,947) (449,753) (456,054) (478,991) (1,822,745) (478,731) (493,201) (513,642) (547,409) (2,032,983) (566,887) (580,583) (614,864) (623,635) (2,385,969) (640,976) (656,149) (677,128) (685,921) (2,660,174) (678,127) (679,312) (701,777) (714,250) (2,773,466) (698,842) (712,746) (725,157)  
Amortization of deferred acquisition costs - Pension Plan (R$ thousand) (922) (1,372) (1,388) (1,394) (5,076) (1,411) (1,811) (1,848) (1,930) (7,000) (1,504) (1,430) (2,131) (2,273) (7,338) (1,384) (2,250) (1,921) (841) (6,396) (1,458) (1,425) (1,346) (1,343) (5,572) (1,402) (1,405) (1,382) (1,251) (5,440) (1,391) (1,424) (1,503) (1,571) (5,889) (1,584) (1,693) (1,687)  
Acquisition costs - Other (R$ thousand) (10,012) (11,072) (10,512) (12,243) (43,839) (11,513) (14,315) (15,619) (14,481) (55,928) (14,771) (13,726) (14,467) (14,534) (57,498) (14,760) (18,679) (18,530) (16,260) (68,229) (17,783) (18,075) (18,879) (20,138) (74,875) (19,385) (23,344) (27,736) (28,847) (99,312) (24,790) (28,166) (29,499) (29,142) (111,597) (29,088) (35,038) (41,234)  
Administrative expenses - Insurance (R$ thousand) (278,362) (289,761) (286,388) (301,102) (1,155,613) (327,683) (361,675) (336,637) (374,476) (1,400,471) (352,920) (349,692) (366,372) (396,681) (1,465,665) (378,676) (392,028) (415,059) (491,054) (1,676,817) (437,242) (446,853) (453,648) (533,248) (1,870,991) (479,150) (496,978) (514,528) (529,189) (2,019,845) (500,862) (505,191) (502,365) (536,767) (2,041,454) (508,631) (512,110) (519,454)  
Administrative expenses - Other (R$ thousand) (55,210) (58,698) (64,172) (121,320) (299,400) (72,099) (77,675) (97,881) (112,491) (360,146) (112,110) (99,358) (100,490) (112,112) (424,070) (112,837) (122,587) (62,092) (119,443) (416,959) (113,268) (120,046) (125,351) (138,306) (496,971) (135,236) (137,485) (133,422) (138,369) (544,512) (145,393) (150,925) (160,731) (164,196) (624,976) (160,943) (170,987) (172,952)  
Administrative expenses - Profit sharing (R$ thousand) (15,781) (38,203) (38,951) (33,431) (126,366) (28,409) (23,027) (33,406) (54,988) (139,830) (30,110) (36,562) (45,129) (67,814) (179,615) (28,123) (35,866) (41,558) (200,005) (305,552) (36,884) (52,190) (50,432) (73,340) (212,846) (63,522) (52,725) (65,198) (76,557) (258,002) (54,371) (59,174) (53,775) (54,522) (221,842) (47,926) (67,971) (106,081)  
Tax expenses - Insurance (R$ thousand) (37,754) (46,592) (38,382) (54,874) (177,602) (52,010) (52,893) (54,414) (54,757) (214,074) (54,489) (54,463) (54,801) (59,623) (223,376) (57,962) (65,576) (62,455) 866,441 680,448 (33,003) (36,642) (40,680) (45,661) (155,986) (63,833) (84,360) (90,107) (86,631) (324,931) (92,802) (98,120) (91,706) (91,414) (374,042) (89,619) (88,871) (92,259)  
Tax expenses - Other (R$ thousand) (9,522) (10,528) (12,081) (28,106) (60,237) (13,312) (14,969) (16,488) (32,365) (77,134) (18,070) (18,475) (20,623) (35,054) (92,222) (15,377) (17,210) (17,451) (32,017) (82,055) (21,308) (17,983) (20,945) (39,379) (99,615) (23,008) (23,145) (23,677) (47,048) (116,878) (23,159) (24,400) (24,490) (58,591) (130,640) (27,009) (43,735) (27,869)  
Cost of Services Rendered (R$ thousand) (7,770) (8,204) (8,622) (10,163) (34,759) (8,216) (10,683) (13,524) (14,724) (47,147) (17,234) (17,627) (20,791) (27,011) (82,663) (27,799) (35,974) (31,740) (35,987) (131,500) (35,170) (37,505) (42,309) (47,038) (162,022) (44,444) (59,735) (73,951) (92,376) (270,506) (62,428) (67,941) (73,285) (80,514) (284,168) (81,142) (76,610) (84,169)  
Other operating expenses - Insurance (R$ thousand) (105,643) (103,124) (115,449) (90,497) (414,713) (94,472) (101,821) (122,768) (100,313) (419,374) (117,132) (110,880) (105,115) (105,513) (438,640) (118,696) (115,418) (108,762) (126,883) (469,759) (131,513) (101,645) (116,412) (131,741) (481,311) (158,302) (145,046) (164,985) (154,961) (623,294) (169,626) (151,368) (163,189) (152,208) (621,003) (155,105) (151,768) (145,516)  
Other operating expenses - Others (R$ thousand) (30,514) (26,510) (27,272) (27,454) (111,750) (28,831) (37,479) (34,811) (50,770) (151,891) (50,934) (57,419) (71,997) (80,451) (260,801) (67,087) (71,407) (136,357) (109,890) (384,741) (136,618) (136,921) (150,753) (152,942) (577,234) (166,083) (169,851) (223,729) (162,456) (722,119) (146,174) (172,143) (159,846) (175,590) (669,141) (176,627) (176,295) (185,941)  
OPERATING INCOME (LOSS) BEFORE FINANCIAL RESULT (R$ thousand) 1,526 63,208 101,813 29,581 196,128 26,444 (25,933) (4,383) (70,236) (74,108) (33,315) (19,433) 29,975 32,084 9,311 83,414 201,840 133,794 849,186 1,268,234 42,832 126,973 156,236 100,632 426,673 108,056 154,736 49,074 30,690 342,556 47,909 (5,074) 67,719 8,952 119,506 61,427 64,032 101,735  
Financial result - Insurance (R$ thousand) 171,731 135,252 186,645 156,789 650,417 189,500 170,256 229,177 196,842 785,775 216,670 203,873 193,613 190,369 804,525 87,609 113,607 135,730 571,522 908,468 198,642 198,409 189,445 250,112 836,608 247,938 253,497 219,244 283,601 1,004,280 298,565 276,192 255,664 244,866 1,075,287 247,669 169,890 228,682  
Financial result - other (R$ thousand) 15,831 10,255 18,005 15,215 59,306 17,408 13,170 25,592 28,386 84,556 44,708 27,256 31,605 37,515 141,084 6,020 4,607 20,218 18,819 49,664 10,977 28,222 22,603 7,470 69,272 24,118 27,793 (9,018) 22,402 65,295 54,273 34,664 28,527 25,755 143,219 58,190 27,438 244,890  
Operating income (R$ thousand) 189,088 208,715 306,463 201,585 905,851 233,352 157,493 250,386 154,992 796,223 228,063 211,696 255,193 259,968 954,920 177,043 320,054 289,742 1,439,527 2,226,366 252,451 353,604 368,284 358,214 1,332,553 380,112 436,026 259,300 336,693 1,412,131 400,747 305,782 351,910 279,573 1,338,012 367,286 261,360 575,307  
NET INCOME BEFORE INCOME AND SOCIAL CONTRIBUTION TAXES (R$ thousand) 189,088 208,715 306,463 201,585 905,851 233,352 157,493 250,386 154,992 796,223 228,063 211,696 255,193 259,968 954,920 177,043 320,054 289,742 1,439,527 2,226,366 252,451 353,604 368,284 358,214 1,332,553 380,112 436,026 259,300 336,693 1,412,131 400,747 305,782 351,910 279,573 1,338,012 367,286 261,360 575,307  
Income and social contribution taxes (R$ thousand) (67,322) (81,629) (112,375) (21,162) (282,488) (89,797) (63,153) (100,371) 37,265 (216,056) (90,268) (75,895) (100,088) (8,671) (274,922) (70,814) (129,738) (116,218) (512,285) (829,055) (104,842) (137,659) (135,705) (78,159) (456,365) (150,987) (162,760) (54,847) (45,195) (413,789) (163,339) (134,186) (150,341) 21,200 (426,666) (153,837) (26,494) (192,876)  
Current (R$ thousand) (89,127) (108,595) (155,290) (33,396) (386,408) (110,981) (87,323) (130,829) 5,220 (323,913) (119,322) (102,533) (134,413) (49,285) (405,553) (106,764) (156,095) (152,472) 43,057 (369,136) (119,294) (169,592) (179,640) (79,800) (550,356) (192,346) (176,431) (142,867) (22,434) (534,078) (230,555) (146,912) (136,132) (11,628) (432,954) (125,351) (27,193) (182,792)  
Deferred (R$ thousand) 21,805 26,966 42,915 12,234 103,920 21,184 24,170 30,458 32,045 107,857 29,054 26,638 34,325 40,614 130,631 35,950 26,357 36,254 (555,342) (459,919) 14,452 31,933 43,935 1,641 93,991 41,359 13,671 88,020 (22,761) 120,289 67,216 12,726 (14,209) 32,828 6,288 (28,486) 699 (10,084)  
NET INCOME FOR THE PERIOD (R$ thousand) 121,766 127,086 194,088 180,423 623,363 143,555 94,340 150,015 192,257 580,167 137,795 135,801 155,105 251,297 679,998 106,229 190,316 173,524 927,242 1,397,311 147,609 215,945 232,579 280,055 876,188 229,125 273,266 204,453 291,498 998,342 237,408 171,596 201,569 300,773 911,346 213,449 234,866 382,431  
Shareholders of the Company (R$ thousand) 121,715 127,033 194,002 180,341 623,091 143,513 94,311 149,993 192,267 580,084 138,028 136,500 155,863 252,189 682,580 106,442 191,169 174,841 932,755 1,405,207 150,698 217,116 232,277 275,738 875,829 228,995 273,150 207,233 292,139 1,001,517 238,510 172,794 202,682 301,613 915,599 214,300 235,703 383,175  
Minority shareholders at subsidiaries (R$ thousand) 51 53 86 82 272 42 29 22 (10) 83 (233) (699) (758) (892) (2,582) (213) (853) (1,317) (5,513) (7,896) (3,089) (1,171) 302 4,317 359 130 116 (2,780) (641) (3,175) (1,102) (1,198) (1,113) (840) (4,253) (851) (837) (744)  
 
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